Microsoft Dynamics 365

The Agent Enablement in Customer Service for Microsoft Dynamics 365 course focuses on how an organization can nurture customer satisfaction through automation of business processes. It provides an insight into some of the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. The Agent Enablement in Customer Service course guides you through the process of working with your customers in Microsoft Dynamics CRM 365, including resolution of customer complaints and service issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of Service Level Agreements, Entitlements, and Queue Management. This course helps prepare you for exam MB2-718

The Service Intelligence for Microsoft Dynamics 365 in Customer Service course provides insight on the components within the Customer Service module to put customer service at the forefront of an organization's intelligent customer engagement strategy. It focuses on how an organization can utilize a database of Knowledgebase articles to create an environment where users can easily provide standardized answers to customer questions. Additionally, this course explores the Interactive Service Hub with real time dashboards as well as some of the core analytical tools to provide insights on how to improve Customer Service. This course helps prepare you for assessment Microsoft Dynamics 365 for Customer Service. This course helps prepare you for exam MB2-718.

This course provides students with the tools to configure Dynamic 365 Voice of the Customer Solution. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create surveys, customize surveys with themes and images, configure questions, and control how surveys are distributed. This course helps prepare you for exam MB2-718.

This course provides students with the tools to setup and perform basic configuration for Unified Service Desk for Dynamics 365. The focus is on using Dynamics 365 to configure the basic foundational components of Unified Service Desk, including Hosted Controls, Action Calls, Toolbars, and Windows Navigation Rules. This course helps prepare you for exam MB2-718.

This Digital Learning course provides students with the tools to setup configure and use Dynamics 365 for Field Service. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create supporting items, such as Products and Price Lists, Territories, and Resources. In addition, topics such as Work Orders, Scheduling, Mobility, and Inventory and Purchasing are also reviewed. This course helps prepare you for exam MB2-718.

This course provides an overarching introductory look into Microsoft Dynamics 365 for Finance and Operations. It starts with explaining cloud-based solutions and how workspaces drive productivity, and includes the use of workflows and reporting for business processes. It then looks at the industry focus and an overview of key functionality, including: Supply Chain, Financials, Project and Service, and Human Capital Management. Next, it looks at how Dynamics 365 for Finance and Operations works with Order-to-cash, Procure-to-pay, Plan-to-produce, and Recruit-to-hire processes. The course wraps up with how to complete applications and hire workers.

This course is the first in a series of courses that will span product cost concepts through advanced techniques in inventory reconciliation. The course begins by providing an overview of costing functionality, and the categories that inventory transactions are created in: purchase orders, production orders, inventory journals, and sales orders. Key terminology will also be covered, including physical/financial, transaction types, costing methodologies, and average methodologies. The next section discusses how to set up an item model group and also covers item model group costing methods: non-periodic and periodic. The rest of the course features information about inventory costing models: standard cost, moving average, LIFO and LIFO Date, FIFO, weighted average and weighted average date, and fixed receipt costing. Additionally, the course describes the inventory closing concept.

This course provides introductory information about Microsoft Dynamics Lifecycle Services (LCS) and how LCS can be used to accomplish a variety of tasks. It covers information on using LCS as a management point for project management and provides specific information on environment deployment and service requests. Additionally, this course will discuss how to use LCS for diagnostics, issue tracking, support tickets, and environment management. This course helps prepare you for exam MB6-894.

This course provides students with a basic overview of the available features and functionality of Dynamics 365 for Field Service. Students will be provided with a high-level overview of application functionality, and will see an end-to-end demo of Field Service functionality. This course helps prepare you for exam MB2-877. This course helps prepare you for assessment Microsoft Dynamics 365 for Field Service.

This course reviews how to work with the General Ledger in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. It also reviews the currency and exchange rate setup, chart of accounts, general journals, intercompany accouting setup, sales tax setup and entry, period and year end processes, and finally eliminations and consolidations, and financial reporting. This course helps prepare you for exam MB6-895. This course helps prepare you for assessment Financial Management in Microsoft Dynamics 365 for Finance and Operations.

This course reviews the general concepts related to the financial setup of vendors in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. It also reviews the concepts and procedures related to vendor invoicing, vendor invoice journal, vendor payments, prepayments, vendor 1099s, and finally commitment accounting. This course helps prepare you for exam MB6-895. This course helps prepare you for assessment Financial Management in Microsoft Dynamics 365 for Finance and Operations.

This course reviews the general concepts related to the financial setup of customers in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. It also covers how to create and process Free Text Invoices and Sales Order Invoices, handle customer collections and customer payment receipts. This course helps prepare you for exam MB6-895. This course helps prepare you for assessment Financial Management in Microsoft Dynamics 365 for Finance and Operations.

This course reviews the general concepts related to Cash and Bank Setup in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. It also reviews the concepts and procedures for centralized payments, bills of exchange, and cash and bank reconciliation. This course helps prepare you for exam MB6-895. This course helps prepare you for assessment Financial Management in Microsoft Dynamics 365 for Finance and Operations.

This course reviews the general concepts related to the setup, depreciation setup, management, transactions and depreciation handling of fixed assets in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. This course helps prepare you for exam MB6-895. This course helps prepare you for assessment Financial Management in Microsoft Dynamics 365 for Finance and Operations.

This course reviews the general concepts related to budgeting principles, budget setup, budget planning, and budget control in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. This course helps prepare you for exam MB6-895. This course helps prepare you for assessment Financial Management in Microsoft Dynamics 365 for Finance and Operations.

This course reviews the concepts related to configuring and managing products and services in Dynamics 365 for Finance and Operations. It reviews the concepts related to product data such as attributes and category hierarchies, as well as Inventory Management setup, and how to set up site and warehouse dimensions, boxing logic, and the picking workbench. You will learn how to process inventory journals and how to set up inventory journals, manage inventory adjustments and inventory movement journals, as well as create transfer, BOM, counting, process cycle counting, and tag counting journals.

This course reviews the concepts related to managing vendors and customers in Dynamics 365 for Finance and Operations. This will include setting up customers and vendors, customer and vendor groups, managing customer parameters, and creating and managing customer records, and review of advanced vendor setup and vendor collaboration. This course also reviews creating and managing trade agreements in Dynamics 365 for Finance and Operations. This course helps prepare you for exam MB6-896. This course helps prepare you for assessment Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations.

This course reviews how to manage the purchase process in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. This includes managing purchase charges, creating requests for quotations, creating purchase requisitions, creating and receiving purchase orders and purchase agreements, as well as, the setup and use of change management. It also includes how to configure and control quality management, including setting up quality management components, creating tests and test groups, configuring quality association, and managing quality reports and certificates. This course helps prepare you for exam MB6-896. This course helps prepare you for assessment Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations.

This course reviews the concepts related to managing sales charges, sales orders, configuring and managing reservations, creating sales quotations, handling customer returns, and managing sales commissions in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. This course helps prepare you for exam MB6-896. This course helps prepare you for assessment Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations.

This course provides an introduction to Visual Studio and Visual Studio Team Services (VSTS) and how it can be used to create models, projects, packages, and elements. It provides a wide range of introductory information essential to using Visual studio, including setup and configuration, system requirements, navigation, terminology, and many other areas. This course also provides information about the overall system architecture of Microsoft Dynamics 365 for Finance and Operations, Enterprise edition, as it applies to a developer. The course reviews areas such as the application stack, server and model architecture, and layers, packages, and builds for server, cloud, and local business data architecture, as well as local business, supplemented with diagrams. This course helps prepare you for exam MB6-894.

This course provides information, context, and demonstrations about form patterns, forms and menus in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. The course begins with explanations and helpful diagrams about form patterns, steps for applying patterns, and form pattern types. It then covers secondary form patterns, including dialogs and FactBox parts. It also provides demonstrations on these concepts. The course then moves on to a discussion of sub-patterns, including types and demonstrations. After revisiting the Fleet Management scenario from earlier courses in the series, the course begins by covering how to create a form and explaining form controls. Then, it moves on to adding elements, including demonstrations of the process, as well as areas of form extension and best practices for form design. This course helps prepare you for exam MB6-894.

This course provides information, concepts, and demonstrations about X++ in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. The course uses the Fleet Management scenario to develop classes, use X++ for database manipulation and exception handling. It also covers the basics of security development and introduces some advanced development topics. Finally, this course provides information about extensions, overlaying, and event handlers. This course helps prepare you for exam MB6-894.

This course covers all aspects of development in Microsoft Dynamics 365 for Retail. It begins by introducing the operational components of Microsoft Dynamics 365 for Retail and development concepts. It then provides an overview of the retail hardware stations which enable the point of sale systems to connect to printers, cash drawers, scanners, and other POS peripherals. The concepts and functionalities of the retail server are then presented including a deep dive into adding controllers as well as information about the cloud-based and intranet-based server for retail.

This course provides students an overview of the inventory management and purchasing capabilities for Dynamics 365 for Field Service. Students will be shown how to manage inventory including transferring inventory between different warehouses. We will walk through the Purchase Order lifecycle process. Finally, students will see how agreements can be used to schedule preventative maintenance Work Orders. This course helps prepare you for exam MB2-877. This course helps prepare you for assessment Microsoft Dynamics 365 for Field Service.

This course examines the scheduling and dispatching capabilities of Dynamics 365 for Field Service. Students will be provided with a basic overview of the scheduling options available including how to use the Schedule Board and Scheduling Assistant. Students will also be provided with an overview of the Field Service Mobile application and be shown how to begin to customize the application. This course helps prepare you for exam MB2-877. This course helps prepare you for assessment Microsoft Dynamics 365 for Field Service.

This course provides a basic overview of how to setup and configure Dynamics 365 for Field Service. Topics will include how to configure Products and Price Lists, setup and define Resources, as well as working with skills, and Territories. We will examine how to create Work Orders and provide tips and tricks to create them more efficiently. Additional considerations such as text messaging, and overview of Connected Field Service, and triggering communication will also be provided. This course helps prepare you for exam MB2-877. This course helps prepare you for assessment Microsoft Dynamics 365 for Field Service.

This course provides students with the tools to implement and maintain cross-application setup data after the system components are installed. The focus is on the application-oriented work involved in setting up and maintaining company-wide rules, data, and users.

This course provides information and demonstrations about the development environment and basic objects of Microsoft Dynamics 365 Business Central. Students will explore Visual Studio Code and the fundamentals of building Extensions in Microsoft Dynamics 365 Business Central. The course starts with introducing essential knowledge about Visual Studio Code and continues with explaining the Table object and how to make Table Extensions. The course then continues with explaining the Page Object and how to make Page Extensions. This course is a starting point for students who want to learn how to customize Microsoft Dynamics 365 Business Central.

In this course we continue with exploring the development environment and language of Microsoft Dynamics 365 Business Central. To write code, we use Application Language as the programming language. This course will focus on the statements and functions, which allow you to read, write and change data. We will also discuss built-in and creating custom functions, variables, arrays, and lists. We will also look at another basic object in Microsoft Dynamics 365 Business Central, the CodeUnit. We will end this course discussing Events and the ability to use translation files.

In this course, you will learn how to handle reading and writing files and working with streams. We will also discuss the XMLPort object, which is used to import and export data via XML or Text files. This course also discusses the Query object, how to join and filter data from different tables, to export this data to XML or CSV, display the data in a chart, or use this data for an OData Web Service.

This course will help students understand how to create reports for Microsoft Dynamics 365 Business Central. It starts by explaining the building blocks of the report dataset and different layouts. You will learn the report design process, starting from creating the dataset, request page and different layouts in RDLC and Word.

This course provides an overview of the functional table types and the data and process model in Dynamics 365 Business Central. Understanding these and the corresponding implementation patterns will make it easier to understand how to extend the application and data model. Master tables, documents and journals are also explained, including some technical design patterns like singleton and number series. Learning these practices and patterns allows you to facilitate data entry by the user according to the standard application behavior.

This course provides detailed information about extending posting in Microsoft Dynamics 365 Business Central, including the posting process and the tables which are involved. It also covers the code units that are responsible for posting the data, the navigation functionality and the statistics pages which provide a structured overview on the posted data.

This course provides detailed information about role tailoring and UI design, including how to build a role center, assisted setup and wizard pages, using the user interface to send notifications, and the application area feature and how to extend it.

In this course, you will learn how to connect Microsoft Dynamics 365 Business Central with external applications via Web and OData Services. To access REST services from within Microsoft Dynamics 365 Business Central, you can use the new HTTP and JSON classes. This course also provides an introduction to Azure Functions, to host external .NET code, and handle Control Add-Ins with JavaScript. Finally we will connect Microsoft Dynamics 365 Business Central with Microsoft Flow and Microsoft PowerApps.

This course leads students through the deployment and configuration process of Microsoft Dynamics 365 Business Central. It explains how to get a subscription and how to set up a demo environment. The course also provides the knowledge to install the product on a mobile device, how to create a company with your own data and how to migrate data. It also explains how to set up users and email, how to assign permission sets, and how to set up important reporting functions, such as Power BI.